SiyaSo Knowledge Base

Frequently asked questions

  • Once your payment has cleared, we’ll aim to have your order with you within 5 working days. We’ll send you an email to let you know once your payment has cleared and when your order has been dispatched. PayNow payment is the quickest payment method, taking typically being instant up to a maximum of 2 hours, although you can also use paypal as a payment method.

    If you pay via faster payment, we will approve your order to be dispatched within 24 -48 hours. If you pay via paypal we will approve your order to be dispatched within 48-72 hours.

    Your order will be dispatched within 5 working days of your funds clearing and will require a signature upon delivery. Once you’ve received your order please log into your account to activate your gift cards.

  • Creating a store on SiyaSo Online is easy, you have to have a company that is registered and operating in Zimbabwe, email address, phone number and traceable business address. We will then run the checks on your company for security purposes. You need to have ready products for quick delivery should a customer purchases from your store.

  • Yes, you can buy items from SiyaSo Online from anywhere in the world and have the items delivered to a location of your choice. Simply search the item by name, category, store and click buy as you normally do and pay with various payment options including Paypal.

  • For large items we do not usually list the delivery fees, please contact customer support for help. We have dedicated customer support team that will assist you promptly with your delivery query.

  • Yes all the stores are vetted and verified by SiyaSo, all the products however are not checked by us as we do not have the means to do so. We can confirm the stores are legit and they have a business address and and phone numbers verified.

  • We’re sorry, we don’t accept orders over the phone.

    To place an order with us, you will need to register to become an approved buyer. To register, please fill out the form here. As a responsible retailer, we carry out checks and approve buyers individually, which takes around 2 working days. Don’t worry though, once you’re registered, you will not need to go through this process again. Once you have been approved, you can then place orders online as often as you like.